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Does Maradyne High Performance Charge Sales Tax?

We charge sales tax to only Ohio residents and Texas residents.

Any customer outside of these states will not be charged sales tax.

The tax rate for Ohio residents is 7.75% and Texas residents is 8.25%.

How can I get an order tracking number?

A tracking number will be sent to the email address used to create the order at the time of shipment from our plant

How can I cancel my order?

Website orders cannot be cancelled or updated online

Please call 817-428-3636 ext. 633 for the quickest response or email

How do I change my order?

Please call 817-428-3636 ext. 633 for the quickest response or email 

Please have available your order number when contacting our customer service department.

What payment methods are available?

We currently accept Mastercard, Visa, and Discover Cards

The billing address must match exactly with billing address that is on file with your credit card company

What happens if the carrier damages my product?

Please refuse any order with obvious damage.

If you have accepted the order and later discover the damage then please contact our customer service department immediately at 817-428-3636 ext. 633

Please save all packaging materials otherwise you may not receive credit for the returned items.

When is my credit card charged?

An authorization on your credit card is placed for the amount of the order at the time of order creation against your available credit limit. When the goods are shipped the actual charge is sent to your credit card bank. The authorization when the order is placed is NOT a transfer of funds but to reserve a portion of your overall credit card limit.

What happens if my item is out of stock?

We carry substantial inventory levels to support our store. However, out of stock conditions can occur due to late vendor deliveries or other circumstances. You will be notified of the out of stock condition and will be given an updated delivery date for your order or the right to cancel your order.

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